Last Updated: November 2025

1. Introduction

Richmond Urgent Care (“RUC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our telemedicine services, or communicate with us in person, by phone, or electronically.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our site or services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, such as:

  • Name, date of birth, address, phone number, and email

  • Insurance information and payment details

  • Medical information provided during scheduling or telemedicine visits

  • Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, time spent, and referral sources

  • Cookies or similar technologies to enhance your browsing experience

3. How We Use Your Information

We use your information to:

  • Provide medical care and telemedicine services

  • Schedule appointments and process payments

  • Communicate with you regarding care, results, or updates

  • Improve our website, services, and patient experience

  • Comply with legal, regulatory, and billing requirements

We will never sell your personal information to third parties.

4. Sharing of Information

We may share information:

  • With authorized healthcare providers and staff involved in your care

  • With insurance companies and billing partners for payment purposes

  • With trusted vendors who help us operate our website or manage data (under confidentiality agreements)

  • When required by law, such as to comply with subpoenas or protect public safety

All sharing follows HIPAA and applicable privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

  • Remember your preferences and improve functionality

  • Analyze website traffic and performance
    You can disable cookies in your browser settings, but some site features may not function properly without them.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use industry-standard security, no method of transmission over the internet is 100% secure.

7. Your Rights

You may:

  • Request a copy of your health records

  • Ask us to correct or update inaccurate information

  • Withdraw consent for non-essential communications
    To make a privacy request, contact us using the information below.

8. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices or content of external sites. Please review their policies before providing personal information.

9. Children’s Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect information from children under 13 without parental consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with the “Last Updated” date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Richmond Urgent Care
📍 Address: 8905 Fargo Rd, Richmond, VA 23229
📞 Phone: (804) 615-5060
🌐 Website: https://richmonduc.com
📧 Email: info@richmonduc.com